Order Help

Order tracking and delivery help

This page explains what to expect after placing an order with Plug & Play Streaming.

Order confirmation

After checkout, Shopify sends an order confirmation to the email address used at purchase. Keep that email for your records.

Tracking emails

Once your order ships, tracking information is sent through Shopify. Carrier tracking may take time to update after the label is created.

Delivery marked as delivered

If tracking shows delivered but you cannot find the package, check with household members, neighbors, building offices, and the carrier first. Delivery scans and final placement are controlled by the shipping carrier.

Address issues

Customers are responsible for entering a complete and accurate shipping address at checkout. Contact us as soon as possible if you notice an address issue after placing an order.

Need order help?

Email support@plugandplaystreaming.com with your order number and the question you need help with.